We understand how important your privacy is. This document explains in detail how telur33 collects, uses, stores, and protects your personal information at all times.
Six key approaches telur33 uses to ensure your personal data remains safe and secure at all times.
All data transmitted between your device and telur33's servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
Your personal data is never sold, leased, or shared with third parties for marketing purposes. Your information is used solely for platform operations and regulatory compliance.
Data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous 24/7 security monitoring year-round.
Our identity verification (KYC) process is designed to protect you from fraud. All collected documents are handled with strict confidentiality and are never shared unless required by law.
You have full control over your data. Through your account settings, you can update your information, manage communication preferences, and request data deletion at any time.
In the event of any security incident involving your data, telur33 is committed to notifying affected users within the timeframe required by applicable regulations.
Telur33 takes our responsibility to protect the privacy and personal data of every user seriously. This Privacy Policy is formulated to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.
This document applies to all information you provide or that we collect when you use the website, mobile app, and all services related to the telur33 platform. We are committed to ensuring your data is handled with full integrity, transparency, and accountability.
Telur33 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the types of data collected:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Account registration & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, e-wallet details | Deposit & Withdrawal |
| Usage Data | Game history, betting patterns, activity logs | Automatically during use |
| Device Data | IP address, device type, operating system, browser | Automatically upon access |
| Communication Data | Support chat records, enquiry emails | Interactions with our team |
Data We Do Not Collect
Telur33 does not collect sensitive information such as biometric data, medical records, religious beliefs, or political views. Any KYC documents submitted are used solely for identity verification and anti-money laundering compliance purposes.
The data we collect is used for the following purposes, and these purposes only:
Telur33 does not sell or rent your personal data to any third party. However, in certain circumstances, we may share your data with the following parties:
Service Providers
We work with payment service providers, licensed gaming platforms, and technology infrastructure suppliers that help us operate the platform. All third parties are bound by strict data protection agreements and are only permitted to process your data for purposes we specify.
Regulatory Authority
We may disclose your data to relevant authorities if required by law, court order, or legitimate criminal investigation. In such cases, we will notify you if permitted by law.
Telur33 uses cookies (cookies) and similar tracking technologies to enhance your experience on our platform. We use several types of cookies:
You can manage or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Your data security is our highest priority. telur33 implements multiple layers of technical and organisational protection to keep your data safe at all times:
Telur33 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by law. The following are general data retention guidelines:
Once the applicable retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.
Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request corrections to inaccurate or outdated data at any time.
You may request deletion of your data subject to applicable legal compliance obligations.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request your data in a machine-readable format for transfer to another service.
You may request restriction of your data processing in certain circumstances provided by law.
To exercise any of the above rights, please contact our customer support team. We will process your request within 30 business days of receipt.
In the course of platform operations, your personal data may be transferred to or processed in countries other than Malaysia, particularly in the context of cloud infrastructure services and internationally registered and licensed game providers.
Any international data transfers are conducted by ensuring:
Telur33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in platform services.
We encourage you to review this page regularly to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Create your telur33 account today and enjoy a secure gaming experience with comprehensive personal data protection.